Customer Success Archives

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Our product manager recently pointed out a customer pain point in interviewer training, I jumped in to see how GoodTime could help. And yes, it meant going in undercover, this time at one of the nation’s leading vacation accommodation booking firms.

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Customer Success

What I learned from going undercover as a recruiting coordinator

Posted on April 25, 2017March 26, 2019
byAhryun Moon

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That’s when the team agreed I’d hack a career path, make a bold move, and go undercover as a recruiting coordinator. And yes, being undercover feels as good as it sounds, even when it’s in corporate offices.

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7 min

Customer Success

How we select our customers to ensure customer success

Posted on April 13, 2017March 27, 2019
byJasper Sone

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Happy customers are a startup’s greatest asset and a significant source of referrals. The opposite is also true — if customers are disappointed during your early startup days, they can kill your business. A good match moves you from customer selection to customer success. But how do you make sure you’re a good fit?

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