Our product manager recently pointed out a customer pain point in interviewer training, I jumped in to see how GoodTime could help. And yes, it meant going in undercover, this time at one of the nation’s leading vacation accommodation booking firms.
Happy customers are a startup’s greatest asset and a significant source of referrals. The opposite is also true — if customers are disappointed during your early startup days, they can kill your business. A good match moves you from customer selection to customer success. But how do you make sure you’re a good fit?