Customer Success Archives

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If you read my post about going undercover as a recruiting coordinator, you know I love walking a mile in my customers’ shoes. It’s important that I experience their pain…

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Customer Success

What I learned from going undercover as a recruiting coordinator

Posted on April 25, 2017July 23, 2018
byAhryun Moon

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Early in my career, I was a corporate financial analyst in Austin, TX. On a typical day, I spent hours scanning endless numbers in Excel sheets. I wanted to spend…

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Customer Success

How we select our customers to ensure customer success

Posted on April 13, 2017July 23, 2018
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byJasper Sone

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How we select our customers to ensure customer success Happy customers are a startup’s greatest asset and a significant source of referrals. The opposite is also true — if customers…

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