I used to live in Austin, Texas. So when I saw a line up at a new “Texas-style BBQ”restaurant in San Francisco, I was totally on board. I spent 30 long minutes in line dreaming of juicy brisket, savory BBQ sauce, fresh coleslaw, and buttery creamed corn. When I got to the front of the line, I saw 10 people preparing food efficiently in the kitchen while a single cashier took every order. They could have halved my wait with more cashiers. So frustrating!
The same thing can happen with interview scheduling. Recruiting teams sometimes create efficient internal processes, but make their candidates waste time on inefficient ones. That doesn’t make sense to me. Why would you look after your internal processes and leave candidates struggling out in the cold?